Motability FAQs

No. Eligibility for the Motability Scheme is based on people being in receipt of either the Higher Rate Mobility Component of Disability Living Allowance (HRMC of DLA) or the War Pensioners’ Mobility Supplement. People who do not already receive the HRMC of DLA are not able to apply for it after the age of 65, but anyone who already has it can join the Scheme regardless of their age.

The Motability Scheme provides an all-inclusive package designed to give affordable and worry-free mobility. With a new car, powered wheelchair or scooter every three years, the lease also includes insurance, servicing and repairs, breakdown cover and tyres. The only thing not included is fuel.

Unfortunately no. The mobility allowance is used to cover the cost of the car, powered wheelchair or scooter and in the case of a car it usually takes the whole allowance so there simply isn’t enough left over to cover the cost of a powered wheelchair or scooter as well.

Adaptation installers and the Forum of Mobility Centres both offer advice on which adaptations may suit their needs. Once suitable adaptations have been found they can be ordered at the same time as their new car. Some of the most popular adaptations are available at no extra cost. Adaptations added during a lease will be at the customer’s own cost.

The main difference is the length of the agreement, which is five years for Wheelchair Accessible Vehicles (WAVs) instead of three. The mileage allowance is 100,000 over the five years.

The advance payment is the difference between the overall cost of the contract hire package and the customer’s allowance over the three year agreement. It’s a non-returnable payment made in one lump sum to the dealer at the start of a lease. Advance payments can range from nil up to several thousand pounds depending on the type of car chosen. Scooters and powered wheelchairs rarely have advance payments - in fact many don’t even use the full allowance.

Customers can nominate two drivers. If the disabled person intends to drive, they count as one of the permitted drivers. Nominated drivers can be changed during the lease and a third driver can also be added by paying a little extrYoung drivers can be one of the nominated drivers but there are restrictions on the vehicles that drivers under 25 can be insured on and a higher insurance excess will also apply.

The car is provided for the benefit of the disabled person. But, they do not always need to be in the car, for example having someone else using the car to do the shopping or run errands is still of great benefit.

Unfortunately no, at the moment joint agreements are not available on the Scheme.

Yes, young people, aged between 16 and 24 and in receipt of the Higher Rate Mobility Component, may be eligible for help towards the cost of driving lessons.

Contact Motability on 0845 456 4566. They can give you details of Motability Accredited Suppliers.

Contact the grants department at Motability the Charity, Harlow on 0844 8000 900.

The DWP would have sent you an Award Notice giving you details of your allowance. If you do not have the Award Notice you can contact the DWP, Blackpool on 08457 123456.

We will be able to give you information on availability and expected delivery dates.

Regardless of your entitlements, we'll do our best to help you purchase a vehicle outright at a favourable price. Simply visit us to find out more.

We will be able to give you information on availability and expected delivery dates.