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Alternative Dispute Resolution

Worcester Carsales Group is dedicated to providing excellent customer service. We’d like you to help us in our continued effort to improve customer satisfaction by telling us about your experience.

If you have a complaint about the level of service you've received, or any dissatisfaction with your vehicle, we want to hear from you. Please contact us as soon as possible and we’ll do our best to try and help.

Should you feel we've been unable to give you a satisfactory solution, you can get in touch with our Customer Contact Centre by:

Phone 01384 288 333

Write to Customer Services, WCS Registered Office, High Street, Kingswinford DY6 8XB

Email enquiries@twall.co.uk

Opening hours Monday to Friday: 8.30am– 5.30pm

They will investigate your concerns and make sure they’re resolved as swiftly as possible.

We also subscribe to the Motor Codes Service and Repair Code of Practice. If we’re unable to resolve your complaint to your satisfaction, we recommend you contact Motor Codes Ltd a Charted Trading Standards Institute (CTSI) a certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR process. You may contact them by:

Telephone 0207 3441651 / 0800 6920825

Write to Motor Codes Service and Repair Code of Practice, 71 Great Peter Street, London, SW1P2BN

Email consumer@motorcodes.co.uk