Privacy Policy

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Introduction

As part of your dealings with any member of the group of companies of which Worcester Carsales Limited (‘we / us / our’) is the parent company. We, as the data controller, will collect and otherwise process personal information about you to fulfil any service you might request and secondly improve how, as a company, we serve you. This Privacy Policy describes how we will use your information and how you can exercise your rights with respect to your personal information.

The documentation you receive from the trading entity will let you know which business you are dealing with in any particular instance;

These include:
Worcester Carsales Limited T/A T Wall Garages
Worcester Carsales Limited T/A Dudley Motor Company
Worcester Carsales Limited T/A Halesowen motor House
Worcester Carsales Limited T/A Stourbridge Motor House
Worcester Carsales Limited T/A Clarks of Kidderminster
Worcester Carsales Limited T/A Clarks Direct
Worcester Carsales Limited T/A Ludlow Motors
Worcester Carsales Limited T/A Hyundai Birmingham West

Changes to this privacy policy will be updated on our website and effective immediately.
In this privacy policy you refers to the person whose personal information we collect, use and process and includes anyone who visits our Website, App, physical premises or contacts us.
Website refers to any website operated by or on behalf of Worcester Carsales (Holdings) Limited.

We can not be held responsible for the privacy policies and practices of other businesses even if you access those using links from our Website. We recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.

Collecting personal information

We may collect, store and use the following kinds of personal information:

• information that you provide to us when making an enquiry via our website / over the phone or on our premises (including your email address and mobile phone number);
• a copy of your driving licence when you test drive a vehicle or are provided with a courtesy car;
• information that you provide when completing an order (including your name, date of birth, address, vehicle details, purchase history, and any employment details, bank details, business details (where you engage with us in a business context) and previous address details you provide) including that required by third parties to complete your order
• details required by third parties to complete your order
• information that you provide to us when signing up to any distribution lists to receive correspondence from us;
• information relating to any purchases you make of our goods or services, including any other transaction details made via any of our websites (including your address, telephone number and payment details)
• information that you provide when applying for and accepting an employment position at Worcester Carsales Limited (including your name, date of birth, address, previous employment details, references, information from identity documents, bank details, background check providers and previous address details you provide);
• records of communication between us (email, phone, SMS, letter, live chat)
• terms and conditions of your employment including remuneration and National Insurance number
• details of performance whilst in employment with Worcester Carsales Limited
• information about health or medical conditions required for Us to make reasonable adjustments to accommodate this

Using personal information

This information will not be disclosed to anyone outside of Worcester Carsales Limited, its affiliated or associated companies, its agencies, dealers or licensees, and other companies with which we have arranged services for your benefit. It will be treated according to the standards set by English and European legislation on acceptable data retention and protection. Your information may be initially stored and processed inside or outside the European Union so long as that country has standards of data protection similar to those set in the European Union.

Personal data we receive will be used for the purposes it was provided, including:

• Answering queries from you regarding the purchase of service or goods
• meet the terms of your order;
• enable your use of the services available
• send you goods or services purchased
• notify you of changes to our services or ongoing communication with you
• to provide you with reminders relating to your vehicle including routine service and MOT’s
• send statements, invoices and payment reminders to you, and collect payments from you
• to receive feedback regarding our products and services
• send you marketing literature, if you have requested it (you can inform us at any time if you no longer require this)
• provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)];
• management of a recruitment process
• to respond or defend against legal claims
• to check we are complying with our legal obligations

Please note that, even if you chose not to receive this information, we will use your personal information to provide you with important service communications including communications in relation to any purchases you make or vehicle support services as we have a legitimate interest and or contractual obligation to you to do this.

Disclosing personal information

• This information will not be disclosed to anyone outside of Worcester Carsales Limited, its affiliated or associated companies, its agencies, dealers or licensees, and other companies with which Worcester Carsales Limited has arranged services for your benefit and any assignees, transferees or replacements of the above referred parties. It will be treated in accordance with the legal provisions under English law concerning data protection and may be transferred to the USA or countries outside the EEA for the purpose of business administration.
• We may disclose your personal information to any of our staff, agents, suppliers or subcontractors where it would be reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing).
• We may disclose your personal information to any member of our group of companies where it would be reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)
• We may be legally obliged to disclose your personal information:
• to the extent that we are required to do so by law;
• in connection with any ongoing or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
• to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information].
• It will be treated in accordance with the legal provisions under English law concerning data protection and may be transferred to the USA or countries outside the EEA for the purpose of business administration
• In the event that we sell any business or assets we may disclose personal information to the prospective seller or buyer and if an sale is completed personal information held by us about our customers will be one of the assets transferred.
• We may share non-personal aggregate data regarding visitors to our website, sales volumes and showroom traffic with other members of Worcester Carsales Limited.
• Except as provided in this policy, we will not provide your personal information to third parties.

Security of personal information

• We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
• We will store all the personal data you provide on our secure password and firewall protected servers or in hard copy format in our secure storage areas
• All details of financial transactions entered via our / third party websites will be protected by encryption technology.
• We may occasionally request proof of identity before we are able to disclose sensitive personal information to you
• We will not hold your personal information in an identifiable format for any longer than is necessary
• If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we obtained your details in connection with a prospective relationship

Your rights

• You have the right as an individual to find out what information we hold about you and make corrections if necessary; you also have the right to ask us to not use the information. We will make all practical efforts to respect your wishes.
• You may instruct us to provide you with any personal information we hold about you via a written Subject Access Request
• Upon receipt of such a request we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.
• We may withhold personal information that you request to the extent permitted by law.
• If you instruct is to no longer process your personal data we will do so as quickly as possible.
• If you instruct us to destroy any/all of your personal data we may hold we will do so as quickly as possible.
• If you instruct us to cease all processing for marketing purposes we will do so as quickly as possible.
  

At Ludlow Motors, we use technologies like cookies, pixels, and local storage to make our websites easier to use and to tailor content to be more relevant for you.  This guide is designed to explain, as clearly as possible, what cookies are; the purpose of those used on Ludlow Motorswebsites; and what options you have to control or delete them – if you decide you want to.

What is a cookie?
Almost every website uses cookie technology.  A cookie is a small file that saves Internet settings.  It gets downloaded through a browser during the first visit to a website.  When you next return to the site using the same device, the browser may check to see if a related cookie is present (i.e. containing the site name) and use the data inside the cookie to send back to the site.  This allows sites to recognise that the browser has visited before and, in some cases, vary the content shown to reflect that.

The benefits of cookies
Some cookies are extremely useful, because they can make the experience more user-friendly when you come back to a website you’ve visited several times previously.  Provided you use the same device and browser as before, they can, for example, remember your preferences, help us to know how you use our sites, and make the content shown more relevant to your interests and needs.  None of the cookies used on our websites collect information that personally identifies you.

Below is a table showing the main cookies used on this website, explaining where they appear and what they do.

Controlling and deleting cookies
If you want to change how a browser uses cookies, including blocking or deleting cookies from Ludlow Motorswebsites (or any other website in fact) you can do so by changing the browser settings.

To control cookies, most browsers allow you to either accept or reject all cookies, only accept certain types of cookies, or prompt you each time a site wishes to save a cookie.  It’s also easy to delete cookies that are already saved on your device by a browser.

The processes for controlling and deleting cookies vary depending on which browser you use.  To find out how to do so with a particular browser, you can use the Help function within it or alternatively you can visit http://www.aboutcookies.org which explains, step-by-step, how to control and delete cookies in most browsers.

We are registered as a data controller with the Information Commissioner's Office and our registration number is: Z5764186

Data Protection Officer

Our Data Protection Officer is Kevin Richards any Data Protection issues can be directed to The Data Protection Officer, Worcester Carsales Limited T/A T Wall Garages, High Street, Pensnett, DY6 8XB or via dataprotection@twall.co.uk

Trade Associations

We are authorised and regulated by The Financial Conduct Authority. We also subscribe to the Motor Industry Code of Practice.
If you have any specific questions that are not covered in the FAQ section please mail your enquiry, contact details here.

This Privacy Policy was added 1st January 2010 and last updated 16th April 2018.